There is a different phone sign in process for CAP phones and are setup as devices rather than users. Previously the only method to setup a Common Area Phone for Skype for Business Online was to create a full blown user and then licence them as a user then add Phone System then add a Calling Plan this made the cost of a common area phone very expensive for a common area phone.Ī common area phone is a phone that usually in shared area and is not associated to an individual user, some examples could be a phone in a canteen, meeting room, reception, door phones etc. This post is to show what steps i took to successfully setup and configure a CAP with SfB Online.Ī little about Common Area Phones in General This post follows on from my SfB Online Common Area Phone experience where at first i had a number of issues provisioning Common Area Phones for SfB Online which i had to open a Office 365 support ticket and Microsoft had several reports of the CAP Portal not working which has now been resolved.
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